Rishi Puri, Senior V.P, Operations & Development, Lords Hotels and Resorts
Rishi Puri, Senior Vice President Operations & Development, Lords Hotels and Resorts expressed that “Lords Hotels and Resorts is extremely pleased with the stay order by the Hon’ble High Court of Delhi on the CCPA Guidelines to prevent unfair trade practices and protect consumer interest.”
Puri further reiterated that “we in the hospitality industry feel victorious with this verdict but customers are the king/queen and it is all up to them and no hotel or restaurant can force a said consumer to pay service charges. We will inform the consumer that service charge is voluntary, optional and will be at their respective discretion.
Lords Hotels and Resorts will comply with the decision of the Hon’ble High Court of Delhi. In fact, all our units will now feature a display card outside the hotel /restaurant that “We Levy Service Charge”; which will also be featured on the menu cards of our respective restaurants.”