In a bid to make travel more inclusive and accessible to all, Cleartrip, one of India’s fastest-growing OTA players, announced the launch of a host of customer-centric features on its platform. These multi-fold features address affordability by offering discounted fares for certain categories, inspire customer confidence through medi-cancel refund and international travel insurance, and usher in unparalleled flexibility through two Pay Later options.
Cleartrip’s latest gamut of offerings includes:
- Special fares: The leading OTA company has rolled out discounted airfares for students, defence personnel and senior citizens. Students can also enjoy benefits such as an additional 10 kg baggage allowance. As part of the launch offer, these three categories can receive a waiver of up to INR 2000 on domestic flight bookings.
Learn more here
- Pay Later: This latest feature guarantees greater convenience and flexibility for travellers. Users will now be able to book air tickets through credit that pay-later vendors offer (Travel Now Pay Later) on the Cleartrip platform.
Alternatively, they can opt for cardless EMI which can be paid back over 3-12 months. Cleartrip has onboarded multiple Pay Later partners on its platform – ICICI PayLater and LazyPay, and cardless merchants – ZestMoney and Axio. About 1.5 crore Indians will be eligible for this facility on Cleartrip.
- Cleartrip Medi-cancel refund: In case of an unexpected medical emergency (illness or injury), Medi-Cancel Refund allows a customer to avail up to ₹3500 against airline cancellation charges. This feature is available as a free benefit for all customers who make domestic bookings. Cleartrip is currently the only OTA that covers Covid-19 as well.
Learn more here
- International Travel Insurance: By opting for Cleartrip’s international travel insurance which begins at Rs.89 + GST/day/traveller, a customer gets financial assistance in case of medical expenses, loss of checked-in baggage, trip delays or cancellation or missed flight connections.
Learn more here
Speaking about the additional features, Prahlad Krishnamurti, Chief Business Officer, Cleartrip, said, “At Cleartrip, ‘customer centricity’ is not just another item on our checklist, but a framework that defines us on a cellular level. We pay close attention to the evolving needs of our customers and understand that three main factors shape their travelling decisions – flexibility, affordability, and safety. In line with this, we have rolled out multiple offerings that address these determinants and exceed a user’s expectations. We are confident that these will help make seamless travel a reality for a larger user base and transform it into a stress-free experience.”
Cleartrip has taken several strategic measures to expand its service portfolio and scale its operations in 2023. It recently strengthened its partnership with Adani One by offering domestic and international flight services on the platform. Towards the end of 2022, Cleartrip also launched a series of customer-centric offerings under Clear Advantage.