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December 5, 2023
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Interview on Wedding Season by Tourism Quest with Stephen D’Souza, Cluster General Manager, Four Points by Sheraton Navi Mumbai, Vashi

Stephen D’Souza

Stephen D’Souza, Cluster General Manager, Four Points by Sheraton Navi Mumbai, Vashi

  1. What are the most challenging guests expectations in wedding?

Weddings hold a significant place in people’s lives and create unforgettable memories. As a result, the expectations of guests can be quite high. In today’s era, wedding guests desire a unique and personalized experience that caters to their preferences, ranging from menu choices to music selections and decor preferences. For instance, some guests may have dietary restrictions, and others may have specific seating arrangement requirements.

To meet these challenging expectations, it is crucial to have clear communication with the guests and work closely with wedding planners and vendors to ensure a smooth process. Being ready to handle any unexpected issues that may arise during the wedding and having a well-trained staff to provide exceptional service at all times is also essential. At FPS, we assign a one-stop-go-to Wedding Manager for every wedding event to focus on our guest needs and create an unforgettable wedding experience for all.

  1. What your wedding venues offer to provide utmost comfort to the wedding guests?

Wedding venues offer several amenities and services to ensure the utmost comfort of wedding guests. Our amenities and services are designed to ensure that guests can relax, enjoy the wedding, and create unforgettable memories.

To cater to the growing demand of the guests, Four Points by Sheraton, Navi Mumbai organised the wedding fair called Shaadi by Marriott Bonvoy which is India’s most extensively curated wedding showcase for perfect weddings aiming to expand into the premium weddings category. The hotel is all set to welcome the upcoming wedding season with an array of enhanced services and facilities for couples and their families.

At the Shaadi by Marriott Bonvoy wedding fair, couples browsed through the stalls, interacted with the vendors, and got expert advice on all aspects of wedding planning. Four Points by Sheraton Navi Mumbai offers comfortable and well-appointed rooms and suites for guests to stay in. The rooms are equipped with modern amenities to ensure a comfortable stay for guests. Additionally, the venue offers high-quality catering services for weddings, including a range of cuisine options, customized menus, and dietary restrictions.

At FPS Vashi, we have the largest outdoor venue in a 5-star hotel across Navi Mumbai. The guests can head for the recreational activities as the venue offers various recreational facilities such as a fitness center, a swimming pool, and a spa, where guests can relax and rejuvenate before or after the wedding.

  1. Do you arrange sustainable wedding? What benefits organiser get in sustainable wedding in the terms of cost and services?

Sustainable weddings are on the rise as more and more couples and wedding planners prioritize eco-friendliness and social responsibility. At FPS, we offer arrangements for sustainable weddings which involve reducing the environmental impact of the wedding by incorporating eco-friendly practices, such as using locally sourced high-quality ingredients, organic, and seasonal food, reducing waste, and minimizing energy consumption. Our decorators on the panel offer floral plants instead of cutting flowers for weddings.

In terms of cost and services, sustainable weddings can be a cost-effective option for organisers as they reduce the need for expensive decorations, catering, and energy-intensive lighting.

  1. How do you find opportunity to re-strategize and expand your geographical reach (inbound & outbound) to increase your offerings for wedding?

As a hotel, we at FPS Vashi, are continuously exploring opportunities to expand our geographic reach and re-strategize to enhance our offerings for weddings. To achieve this, we have established partnerships with local wedding planners to broaden our reach and offer wedding packages to clients in new locations. We have also developed unique destination wedding packages to attract couples who want to get married in exotic locations.

We also offer customized wedding packages that cater to the specific needs and preferences of our clients. Additionally, we provide unique experiences such as adventure sports, spa packages, and cultural experiences that allow our clients and their guests to immerse themselves in the local culture and create unforgettable memories.

To increase our visibility and attract clients from different geographic locations, we invest in targeted marketing campaigns that utilize digital marketing strategies such as social media advertising and email marketing.

Through these efforts, we aim to expand our offerings, attract new clients, and maintain our competitiveness in the wedding industry. We are committed to providing exceptional service and ensuring that our clients have a memorable and stress-free wedding experience.

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