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May 23, 2024
Aviation

BLR Airport Named “The Best Regional Airport in India and South Asia” and “2nd World’s Best New Airport Terminal” by Skytrax

Skytrax

Bengaluru’s Kempegowda International Airport (BLR Airport), has won the title of “Best Regional Airport in India and South Asia” at the esteemed 2024 Skytrax World Airport Awards. This accolade, based on a comprehensive customer satisfaction survey, reflects the endorsement of BLR Airport’s services by passengers.

BLR Airport’s Terminal 2 also secured second position as the “World’s Best New Airport Terminal” for terminals opened in the 18 months prior to the 2024 World Airport Awards. This award covers new airport terminals that have opened in the previous 18 months, and covers the full range of airport facilities, staff services and customer experience evaluation. Since opening in 2023, Terminal 2 has also received a UNESCO Prix Versailles World’s Most Beautiful Airport along with a Special Prize for its interiors, LEED platinum certification, and more.

The Skytrax awards ceremony, held at the Passenger Terminal Expo in Frankfurt, Germany, on April 17, 2024, was attended by industry stalwarts, including CEOs, Presidents, and senior management from airports worldwide.

Hari Marar, M.D and CEO, Bangalore International Airport Limited

Commenting on this achievement, Hari Marar, Managing Director and CEO of Bangalore International Airport Limited said, “Receiving the Best Regional Airport in India and South Asia, alongside T2’s recognition as one of the World’s Best New Airport Terminals by Skytrax, reaffirms our steadfast commitment to delivering exceptional services to our passengers. This recognition not only honors us but also serves as a driving force to further enhance the passenger experience at BLR Airport.”

Edward Plaisted, CEO, Skytrax, lauded BLR Airport

Edward Plaisted, CEO of Skytrax, lauded BLR Airport’s continued commitment to quality and innovation, remarking, “The global quality reputation for Bangalore Airport continues to grow, and this recognition from passengers is a fantastic celebration of the success achieved over the last 12 months. The opening of the landmark Terminal 2 facility in 2023 represented significant progress in the customer experience in Bangalore.”

The Skytrax World Airport Awards, renowned globally as a benchmark for airport excellence, recognize airports that excel in delivering unparalleled customer experiences. BLR Airport clinched this prestigious title following rigorous evaluations of various frontline aspects, including check-in procedures, arrivals, transfers, shopping facilities, security, immigration processes, and departures at the gates.

For the 2024 Awards, feedback was collected from airport customers of over 100 nationalities during a seven-month survey period conducted in over 550 airports worldwide. This feedback provides valuable insights into the customer experience across various aspects of airport service and facilities, from check-in to departure.

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